How to Raise a Grievance
Follow the recommended escalation sequence and provide complete, verifiable information for faster examination.
Never disclose your password, PIN, OTP, CVV or complete debit-card details while lodging a grievance. Bank officials will not ask for these credentials.
Escalation Process
Recommended channel-wise sequence
Concerned Branch
Contact the Branch Manager with the account or transaction reference and supporting documents.
Head Office
When the issue remains unresolved, submit the grievance to the Head Office with details of the earlier branch representation.
Regulatory Redressal
Eligible unresolved complaints may be escalated through the applicable RBI Integrated Ombudsman mechanism after the prescribed process.